Customer Testimonials
They are liars. Told them six times over the phone I wasn't going to put money down. And the woman Heather said that was fine. Also told them I would not finance with global lenders and she said they would work around that. Got there waited 2.5 hours for that lying Heather to tell me I had to put 1000 down and they were going to finance me thru global lending at 26 percent interest rate..THEY ARE LIARS AND DESPICABLE
Went to the Dodge dealership just to look. Wasn’t really looking for a new vehicle as I loved my 2019 Jeep Cherokee that I bought from Bob Brady about 6 years ago. Met with Diana Hughes and she was amazing! We had gone to a couple other dealerships and actually walked away from some good deals because the salesperson was either too pushy or rude. Diana never once pressured us into buying a new vehicle. She just explained what deal she could give us and what she could do for us. We test drove a 2024 Dodge Hornet and I fell in ...
Absolutely outstanding dealership, ask for Heather she is master of her craft as a sales associate if you like to be lied to straight to your face and if you question it she cry's wolf like your harassing her , said she mailed 2nd set of keys to the vehicle we purchased on the 31st it's now the 11th and still no keys when questioned the only response she would give is,,I don't know what to tell you and never call me back,
Very impersonal. Very much not wanting to work with us. The lady, Heather, was rude, snooty, no people skills whatsoever, and just downright not nice. After we were told they had a program to help out bad credit, things changed and they would not help us. Just would not recommend at all. Terrible all around.
Very poor dealing with will never deal there again and will tell all friends and relatives to stay clear.
Salesperson Bob Peoples lies. Says he called and left messages. NEVER Also left messages for Bob Brady and he NEVER CALLED BACK. DON'T TRUST ANYTHING THEY SAY. Poor customer service after buying four vechicals from them over many years. (Don't know why we went back).
The sales representative flat out lied to me about being approved half way there she calls me and says I need a co signer so she never talked to a bank until she found out I needed a co signer that's just cruel
Don’t buy from here. Very shady. They do not disclose vechicles background. They take advantage of you.
Drove over an hour to come look at the car next morning. We get there the next morning and the guy we were scheduled to meet with didn’t even seem to know or remember the car I was interested in. He comes back 15-20 min later and says that they don’t even have it, even though I got a confirmation email that morning. They then give me a trade in offer on my car which was a terrible lowball offer, not even close to what I was looking for (they had same car and older on their website ...
Can't buy anything without credit and can't get credit without a co-signer so it sucks
My wife's 2017 hyundai elantra has been there for 8 months has had 3 motors each time we went to get it it blew the motor less then a mile away from dealership went up December 3 to pick up again made it home motor went bad again called them they told us we would have to have it towed to them we are done with this dealership worst place ever car has only 80,000 on it but is junknever buy a hyundai!!!!!!!
We had contacted the dealership and scheduled an appointment on Saturday for the next Monday to look at a Toyota Sienna. I even got an email from the salesperson reminding me of the appointment. When we got there we were given the runaround for 30 minutes while they tried to find the vehicle. Turns out it was sold on Saturday and despite the reminder email and a promise to have the vehicle waiting for us, it was a huge waste of time. The sales person didn't seem to even remember what vehicle we were looking at. I would avoid Bob ...
I know I had credit issues and I was great full the dealership help get me a car... From there it’s been a disaster. 1.I was questioned on how my company I work for handling their pay stubs for proof of income, was hassled over that... 2. I was told I left my house key there and they would mail the key to me I never saw it and had to get a new key... 3. Lastly the kicker they never told me the car was in some kind of an accident and it was not listed on any car reports ...
We went in for diagnostics, an was given a lot more than we asked for so we decided to get it fixed anyway. They ordered the parts and after 3 weeks I had to call them back to find out what was going on. They had no record of it but then called us back three days later to schedule the repair. We returned their call and they didn't know what we were talking about. When my wife asked for an explanation they hung up on her. They will not refund by diagnostic cost. Whatever you do never go to ...
Bought a car two months ago and it was a total lame they refused to help me and charge me $2000 I will never buy from them I will suggest you never buy from them
Very disappointing!!! Talked to a girl many times and reminded her I live an 1 1/2 away..so i told her that I needed to find a ride so the only way I was going there was if it was absolutely certain I would be able to drive away with a vehicle...Well when I got Rhee the bank was still trying to get all my stuff approved... But she said they will work with me but it hasn't gone through yet...now does that even make sense...Very disappointing! Maybe the financial advisor and her assistant should learn how to ...
I came out to Bob Brady to look at some vehicles. I was not even looking to purchase a vehicle at the time and I met a Hyundai Product Specialist named Willie. Willie found the perfect vehicle for what I was asking and Mike the manager helped me tremendously as well. They were a pleasure to work with and I highly recommend this dealership, especially these 2 amazing Professionals. Very knowledgeable with the Hyundai brand. Thanks guys and I appreciate the new Hyundai Venue!!
NEVER GO THERE! RAN MY CREDIT TO SEE IF I COULD GET APPROVED BEFORE I EVEN SEEN THE TRUCK, TO SEE IF I EVEN LIKED IT. EVERYONE IS RUDE PUSHY AND LAZY. HORRIBLE EXPERIENCE! WILL NEVER RECOMMEND! TRYING TO REPORT TO THE BBB. I GAVE IT ONE STAR, BECAUSE I HAD TO.
I purchased a wheel and tire protection plan for my vehicle. I've been spending the last year calling to try to get it fixed. I finally got an appointment made and was told it would be covered. The technician never showed up. They then informed me my warranty was up 5 months ago. I explained that I'd been trying to reach them for a year and that I expected it to be covered. They found proof of some of my phone calls and the voicemails proving I was trying to get this fixed before the warranty was up. Mind ...
Awful customer service! Spoke with 2 woman ..very rude not willing to help and thought they knew my situation and family better than me. Won’t ever go or call there again. When you work off commission you shouldn’t act this way.
Cunning business tricks ! Made us wait for days and on the final day when they are suppose to make a deal and finilize they said they didn’t have vehicle and after making us wait for three hours and its already an hour drive to decatur so unless you have so much time and no plans to actually buy a car or plan to buy a car that they have for a price they give DONOT GO HERE just by the converstation you had with them on phone they never honor what they promise
Sales associates were high on meth or coke. Go to sleep. I have excellent credit, but passed. No thanks drug front. I might have been born at night, bUT it wasn't last night.
I love this van! I traded a Chrysler T&C for it and actually like it better! It drives better and rides better! Beautiful color too!
Lets start by stating I have purchased Three New Cars from this dealer . Two from the same Saleman Robert The next vehicle we purchased with Saleman Bob Peoples who in my opinion His a High Pressure and unprofessional Saleman who try's to sale you a vehicle under pressure and it always has to be a New Vehicle because that way he makes more commission on the sales .We bought a New Journey from him he said that we could Refinance the vehicle after Nine Monhs to a year , We attempted to do just that and it was found out ...
looking for a new truck, went to bob brady and was I very glad. salesman Damien Norris and sales manager Shawn Woods made me feed very comfortable and they were very frieindly. would send all my family and friend to Bob Brady Auto Mall
If you are looking for a new car, this dealer offers a great variety all on one lot, but when you arrive, ask for Chantell Ryherd. She is an honest person who listens to what you want and will work very hard to make sure you leave with the best deal around and that you are happy. I highly recommend checking them out!
First I would like to thank Sherry Johnson for her hard work & dedication on helping me purchase my new Ram truck. She is very friendly, yet knowledgeable. She did whatever it took to make sure that I was happy, & going home with a new truck! Other staff members that I happened to see walk by were also very friendly & said hello with a smile...made me feel welcomed there. I definitely would recommend Bob Brady Auto Mall to anyone who is looking to purchase a new or used vehicle, or even lease.
Love the jeep Brandon hynch helped us out a lot thanks Brandon def hope to have a great exsperiance in future with the maintains team here as well so we can continue buyin r new cars from here as well thanks to everyone who helped us out and big shout out to BoB thanks so much we appreciate it so much guys
Latoya Goin created a fantastic experience. We couldn't have asked for better treatment and what a knowledgeable young lady. Latoya was very professional and helpful. I would recommend Bob Brady Dodge to anyone. I was so excited to really and truly get a new vehicle and nervous at the same time, Latoya calmed the fears and made this purchase a whole new and pleasant experience. I will continue to deal with Bob Brady Dodge in the future.
I walked in and was greeted with a smile.. My Salesperson Brandon asked what I was looking for and if I wanted to test drive the vehicle.. He worked with his service manager to get me the best deals and all rebates available.. He was very concerned with my feelings and my needs.. He then had my vehicle cleaned up, gased up, and ready to go...I would recommend Bob Brady Auto Mall to anyone.. Great Customer Service..
I had a great experience at Bob Brady Hyundai. Todd made the buying process smooth and easy, and was great to work with. I would buy from him again!
Stephanie Smith was a pleasure to work with and the whole process went very smooth. I would definitely recommend this dealership to others for a great value.
Talked to them on the phone and deal got even better in person. They were much better to deal with than Green in Springfield. Don't go to Green.
I would like to thank Bob Brady Auto Mall for their willingness to work to put me in my 2016 Jeep Patriot.Everyone was very professional.My salesman,Brandon Lynch went above and beyond what I could have expected.I will recommend Bob Brady Auto Mall to anyone looking for professionalism and friendly salesmen. Thank you Bob Brady and Brandon Lynch Mary J Foster
Purchased a 2016 Hyundai Tucson Sport from Bob Brady in November. Very happy with the car and my experience with everyone at the dealership. They found the car, model and color I wanted for a fair price! A big thank you to Todd Jones. I would definitely buy from Bob Brady again.
Went to trade in my vehicle want to get something different. Sale person was dealing with 8 other customers sat there for 2 hrs then when she finally came back to me she showed me a jeep patriot . test drive it and told her did not feel comfortable driving it. Her response move the steering wheel . I did not want a suv was looking for a Car . finally ten minutes before there closed she showed me a car that I did not like . thenv was told you need to decide now ???? Yes I got got a great interest rate . Took then over ...
My car I got wasnt on my want list at all didnt even cross my radar.... But I made some changes to it and now I dig it. Thanks
Easy non-pressured purchase of a new car. This is the third car I have purchased from Bob Brady. I will return again. Good service from friendly knowable staff.
They have excellent costumer service!!! They were also very helpful and worked hard to get me in a brand new car!!! This is my very first new car ever!!! Sara moody works very hard to get me financed and went out of her way to make me comfortable!!!
I had already done my research and came in for a particular vehicle that was shown on their web site. Everyone I dealt with was nice and helpful. It was a good experience.
I was driving around Bob Brady's lot, Gage Gallagher, sales specialist, came out and greeted me. He was friendly and provided a stressed free interaction. He listened attentively to my requirements and interests, and with the assistance of Blair Molumby, the used car dealer manager, he was able to match my requirements and interests to three Velosters. He was able to explain the characteristics, capabilities, and features of the 2014 Veloster effectively and compared and contrasted two other Velosters. He performed a walk around to demonstrate the features and benefits of the desired vehicle; based on his time on the ...
We had decided not to show up for our appointment since it was 2 hours away, but while on the road we seen the turn off and decided to give it a try. we arrived 1 hour before closing and were going o look at some used trucks thinking we would not be able to afford a new vehicle. Cynthia Thomas came over and started working with us and she had another couple she was working with. She was great!!!!! She was practically running back and forth between us in a very timely manner. she asked if we had considered buying a ...
It took one and half hours to get there it was worth the trip if you are looking for a new or used car you must go there if you dont well so sorry
I like the way the customer service and the friendliness of the worker Chantell help me some much, she is a great person and not pushy like other car dealerships. She worked hard on help me to get into a car. I am enjoyed my car.
I have always rated buying a new truck with going to the dentist. I was pleasantly surprised with my purchase at Bob Brady Dodge. The sales staff were great and made it a fun experience. Thanks!
Was looking for a new vehicle and had specific needs. We had been all over looking for the perfect one. Ended up at Bob Brady's, Kendra was very nice and personable and not "pushy" like other places. They didn't have exactly what we were looking for but found what we wanted and got it here in no time with no hassles. very friendly and efficient business like manner.
I like the way the customer service and the friendliness of the worker, Sean Woods. He is a great salesman and would do business with him again.
Joe and Dan are very competent and professional in presenting information to prospective buyers. They are well-informed; communicate well in person or by telephone and engender confidence in the prospective buyer. In addition, the details of the car purchase or trade are efficiently handled and ease the purchase process to reduce the "hassle" of car buying. Also, there are no overbearing phone calls or excessive negotiating xxxxxxin arriving at a fair deal for the customer as well as the seller. (Bob Brady Auto Mall) I have 3 auto buying experiences with Bob Brady Auto and highly recommend working with ...
Please do not waste your time. I am from Peoria I was searching for me a Car online and Bob Brady auto mall was the one that contact me. I explaine to them how I kept been turned down by different car lots here in Peoria and they told me they will be able to put me in a car because they had "special" lenders that work with people like me. So they talked me into driveing 2hrs. I explaine to them i didn't feel comfortable driving so far just to hear NO or sorry we can'...
WHY: To new car shop we had a Very good salesman working with us. It was a very enjoyable Experience. And they worked very very hard to keep us Happy !
I bought a 2006 Dodge Charger SXT with a two year warranty and I love my car. I would do business with them again and yes I would recommend people to them. I got my car with low mileage,nice price range and comfortable payments.
WOW!!!!!!! I'm shocked by my experience at Bob Brady. I'm an educated woman with three degrees and they treated me like an idiot. DO NOT BE FOOLED BY THESE PEOPLE. Chantel, the dealer I met with, should be ashamed. I told her I wanted to look at a specific car and she brought me EVERYTHING, but what I wanted. I told her I wanted to spend $15,000 tops and she kept bringing me cars in the $20,000 range and just kept saying she could get it in my $350 payment range! The BEST part...she wouldn't tell me the price ...
My car was under warranty when I developed an engine noise. I took it to Bob Brady where they worked on the engine. Immediately after I got the car back it began to use oil. It would use 1 quart every 300 miles. It never used a drop of oil before I took it to them. They "looked" at it several times over the next few weeks saying they couldn't find anything. Finally, the service manager topped off the oil and rode 80 miles with me. Then, he took the dip stick out and held it SO THE OIL WOULD ...